Question No. 1
You are designing a Cisco Unified Contact Center Express system with these four requirements
* 250 configured agents
* a maximum of 150 agents that are logged in at any time
* 30 agents that are able to make outbound calls
* 20 agents that are able to answer emails
How many premium seats should you purchase?
Question No. 2
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
Question No. 3
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine “Java out of memory” crash? (Choose three )
Question No. 4
Which statement is true about Cisco Context Service?
Question No. 5
In a Cisco Unified Contact Center Express application script, a number is read from an external database The number must then be played out as part of a prompt.
Which Unified CCX Editor step creates a new prompt that can play out the number?